This programme has been accredited by the RCN Centre for Professional Accreditation until 20th October 2018
Accreditation applies only to the educational content of the programme and does not apply to any product
- The Interpersonal Skills Workshop is designed to provide learners with the underpinning concepts to explore and uphold the positive interpersonal communication skills and relationships among patients, colleagues and line managers to maintain a successful work environment. This will enable the participants to develop their knowledge and critical thinking skills in utilising interpersonal skills in any healthcare settings.
- The qualification is ideal for new starters and experienced staff requiring a refresher alike and is designed for the health and social care sectors including private and government hospitals, ambulance services, nursing homes, residential care homes, domiciliary care providers, nurseries, doctor’s surgeries etc.
- The qualification has been designed to incorporate the guidance and best practices of law and ethics from NMC, RCN, Department of Health, NICE, Health and Social Care Act and other government guidance.
Aims of Workshop:
- To understand legislation, national guidelines, professional roles and responsibilities of a healthcare professionals in developing interpersonal skills and communication to multi-professional team and patients in care
- To increase an awareness of the importance, methods of assessing interpersonal skills and barriers of communication
- To understand the use of assessment tools, communication and conflict resolution models
- To enhance the knowledge and skills on managing conflict incidents, complaints and feedbacks per workplace’s policy
- To further develop self awareness and use of interpersonal skills through reflective practice
Course Details:
- Legislations and National Guidelines
- Professional Code of Conduct
- Arenas of Accountability
- Risk Assessment
- Forms of Discrimination
- Person-Centred Care
- Interpersonal Skills
- Importance of Interpersonal Skills
- Methods of Assessing Interpersonal Skills
- Direct Observation
- 360 degrees Review
- Methods to Develop Interpersonal Skills
- Components of Communication
- Personal Space
- Forms of Communication
- Verbal and Non Verbal Communication
- Barriers of Communication
- Reducing Barriers of Communications
- Effective Communication
- Team Communication Skills
- Principles of Good Communication
- Use of SBAR in Team Communication
- Sources of Conflict
- Communication Models for Conflict
- Conflict Management
- Conflict Resolution Model
- The Cycle of Conflict
- Attitudes and Behavioural Cycle
- Patterns of Behaviour
- Ethical and Unethical Behavior
- Steps to Manage Conflict
- Warning and Danger Signs
- Managing Incidents :Escalation
- Complaints Management
- Effective Complaints Handling
- Respond to Complaints
- Listening and Understanding
- Barriers to listening
- Peer Assessment
- Constructive/Destructive Feedback
- Importance of Feedback
- Routes of Feedback
- Steps to provide Constructive Feedback
- Positive/Negative Response to Feedback
- Stages in Negotiation
- Effectively Handling a Problem
- Actions the Demonstrate Respect
- Leadership defined
- Leadership Styles
- Engaging Leadership
- Being a Leader
- Healthcare Leadership Model
- Healthcare Quality Strategy
- Self-awareness
- Reflective Practice
- Knowledge Assessment Competency ( with 3 hours practical skills participation )
Target Audience: Nurses, Doctors and other Healthcare Professionals
Duration: 0930-1730
Fee: £120
Lunch will not be provided only Tea and coffee will be provided in the morning and during breaks.
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This programme has been accredited by the RCN Centre for Professional Accreditation until 14 August 2015 Accreditation applies only to the educational content of the programme and does not apply to any product
This programme has been accredited by the RCN Centre for Professional Accreditation until 20 October 2018 Accreditation applies only to the educational content of the programme and does not apply to any product
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Interpersonal Skills – Communication and Interpersonal Skills in the Workplace – RCN (6249) Accredited
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